1.Nature and Scope of Cleaning
Standard Types of Cleaning, Bond Cleans, Outdoor Work, Cleaning Roles, Chemicals/Products, Natural versus Synthetic Products, General Procedures (over 25 product types reviewed), Equipment and Tools, Inventory and Resourcing, Reporting Concerns, Disposal of Waste, Compliance with legislation, Sustainability and Maintaining Reputation, Pest Control
2. Cleaning Stains & Specialist Cleaning Techniques
Categories of Stains, Protein Stains, Carbohydrate Stains, Lipid Stains, Pigment Stains, Resin Stains, Cleaning Artwork – restoration, Cleaning Products
3. Floor Care
Carpet Cleaning, Deep Cleaning Carpet, Shampooing Carpet, Steam Cleaning Carpet, Removing Pigment Stains from Carpet, Rugs, Sisal, Jute, Seagrass, Wool, Cleaning Newer Timber Floors, Cleaning Reclaimed Timber, Waxing and Polishing Timber, Unvarnished Timber, Varnished Timber,Tiles, Porcelain Tiles, Stone Tiles, Concrete/Cement Floors, Bamboo Flooring, Linoleum, Outdoor Ground Surface Cleaning, Tiles, Paving, Timber, Concrete, Artificial Grass
4. Furniture & Furnishings
Furniture versus Furnishings, Cleaning Furniture, Upholstered Furniture, Wood Fixings, Waxing Furniture, Polishing, Conducting Inspections, Cleaning Leather, Linen Cleaning, Assessing Quality of Linen, Care of Linen, Fibre Structure and Appearance , Elongation, Elasticity, Specific Gravity, Effect of Moisture, Chemical Properties of Fibres, Insect Resistance, Resistance to Microorganisms, Electrical Properties, Effect of Sunlight, Thermal Properties, Fire Resistance, Classification of Fibres, Natural Fibres, Manmade Fibres, Blended Fibres
5. Washroom Cleaning
Importance of Hygiene, Routing Cleaning Maintenance, Wash Basins and Taps, Soap Dispensers, Mirrors, Paper Towel Dispensers, Hand Dryers, Vending Machines, Sanitary Item Dispensers, Sharps Disposal Containers, Toilets/Urinals, Light Fixtures, Floor Cleaning, Rubbish Removal and Disposal, Vandalism, Replacing Dispensers, Workplace Health and Safety, Avoiding Falling, Caustic and Corrosive Cleaners
6. Kitchen Hygiene and Cleaning
Storage Cupboards, Sink and Drainage Area, Removing drain blockages, Cleaning Sinks, Oven Cleaning, Oven Door, Cooktops, Refrigerator/Freezers, De-icing, Freezer Drains, Defrosting a Freezer, Dishwasher, Waste Disposal, Waste Disposal and Work Flow, Organic Waste Disposal
7. Commercial Cleaning
Divisions of Commercial Cleaning, Janitorial Work -finding work, cleaning skills, building maintenance, administration, general, Commercial Cleaner Work – finding work, skills/scope of work, Specialist Cleaning Jobs, High Rise Window Cleaner, Professional Laundry Worker, Future outlook for Cleaning Industry
8. Cleaning Businesses
Cleaners versus Housekeepers, Essential Cleaning Skills, Advanced Cleaning Skills, Administrative Skills, General Skills, Becoming a Residential Cleaner, Joining a Franchise, Setting up your Own Business, Getting a first Client, Introductory Offers/ Loss Leaders, Advertising, Complaints